Question 1

What types of floor scrubbers do you manufacture?

Accepted Answer

RONLON manufactures a comprehensive range of floor scrubbers including ride-on sweepers (S1900, S1600 series), compact walk-behind sweepers, and truck-mounted sweepers. Our sweepers are designed for municipal cleaning, industrial facilities, airports, shopping malls, and other commercial applications.

Question 2

Are your floor grinders suitable for concrete polishing?

Accepted Answer

Yes! Our floor grinders (R860-3, R690-3, R580-3 series) are specifically engineered for concrete grinding, polishing, and surface preparation. They feature planetary grinding systems, variable speed control, and are compatible with various diamond tooling for different concrete hardness levels.

Question 3

What is the cleaning efficiency of your floor scrubbers?

Accepted Answer

Our ride-on floor scrubbers (RLA860, RLA760 series) offer cleaning efficiency ranging from 3,000 to 7,500 square meters per hour, depending on the model. They feature large solution tanks (80-150L), brush pressure adjustment, and squeegee systems for effective water recovery.

Question 4

Do you offer industrial vacuum cleaners for dust extraction?

Accepted Answer

Absolutely. Our industrial vacuum series (RV5, RV3, RV2) are designed for heavy-duty dust extraction with HEPA H13 filtration, airflow rates up to 600m³/h, and quiet operation (<70dB). They are ideal for construction sites, factories, and workshops.

Question 5

How much does a RONLON floor scrubber cost?

Accepted Answer

Our floor scrubber prices range from $8,000 to $45,000 depending on the model, specifications, and configuration. Compact walk-behind sweepers start at $8,000, while ride-on sweepers with enclosed cabins range from $25,000 to $45,000. Contact our sales team for a detailed quote tailored to your needs.

Question 6

What payment methods do you accept?

Accepted Answer

We accept various payment methods including T/T (wire transfer), L/C (letter of credit), Western Union, and PayPal for smaller orders. For domestic customers in China, we also accept Alipay and WeChat Pay. A 30% deposit is required, with the balance paid before shipment.

Question 7

Do you offer financing or leasing options?

Accepted Answer

Yes, we work with partner financial institutions to offer equipment financing and leasing options for qualified customers. Typical financing terms include 10-30% down payment and 12-60 month repayment periods. Contact our sales team to discuss financing options available in your region.

Question 8

Do you ship internationally?

Accepted Answer

Yes! RONLON exports to over 60 countries worldwide. We have extensive experience with international shipping via sea freight, air freight, and land transportation. Our logistics team handles all customs documentation, import permits, and door-to-door delivery services.

Question 9

What is the estimated delivery time?

Accepted Answer

Delivery times vary by location and order size. For in-stock models: Domestic orders (China): 3-7 days. Asian countries: 7-15 days. Europe/America: 20-40 days by sea, 5-10 days by air. Custom orders may require 30-60 days for manufacturing. We provide real-time tracking for all shipments.

Question 10

How are the machines packaged for shipping?

Accepted Answer

All machines are professionally packaged in sturdy wooden crates or steel frames to prevent damage during transit. Sensitive components are individually wrapped and secured. Each package includes operation manuals, spare parts list, and warranty documents. We also offer insurance coverage for international shipments.

Question 11

What warranty do you offer on your equipment?

Accepted Answer

RONLON offers a comprehensive 1-year warranty on all equipment from the date of delivery. The warranty covers manufacturing defects, electrical components, and mechanical failures under normal use conditions. Extended warranty options (2-3 years) are available for purchase. Consumable parts (brushes, squeegees, filters) are covered under a 6-month warranty.

Question 12

Do you provide after-sales service and technical support?

Accepted Answer

Yes! We provide lifetime technical support for all RONLON equipment. Our services include: 24/7 online support via email/phone/WhatsApp, video guidance for operation and maintenance, spare parts supply with quick delivery, and on-site service for major repairs (available in select regions). We also offer operator training programs.

Question 13

How do I order spare parts?

Accepted Answer

Spare parts can be ordered through our website, by email, or by contacting your regional distributor. We maintain a comprehensive inventory of spare parts in our Xi'an warehouse. Common parts (brushes, filters, batteries) are shipped within 24 hours. Specialized parts may require 3-7 days for fabrication.

Question 14

Can you customize equipment to my specific requirements?

Accepted Answer

Yes! We offer OEM/ODM services and can customize equipment based on your requirements. Customization options include: color and branding, brush size and material, battery type and capacity, cabin features (AC, heating, music system), suction power adjustments, and specialized attachments for unique applications.

Question 15

What is the minimum order quantity (MOQ) for OEM orders?

Accepted Answer

For standard models, there is no minimum order quantity - you can order just one unit. For custom OEM orders with significant modifications, the MOQ is typically 5-10 units depending on the complexity of customization. Contact our OEM team to discuss your specific requirements.

Question 16

Do you provide operator training?

Accepted Answer

Yes, we provide comprehensive operator training programs. Training can be conducted at our factory in Xi'an, at your facility (for bulk orders), or via online video sessions. Training covers equipment operation, daily maintenance, troubleshooting, and safety procedures. Trainees receive a certificate upon completion.

Question 17

Are your machines certified for international markets?

Accepted Answer

Yes! Our machines are certified to meet international standards including: CE (European Union), ETL (North America), ISO 9001:2015 (Quality Management), ISO 14001:2015 (Environmental Management), and CCC (China Compulsory Certification). We can assist with specific country certifications as needed.

Frequently Asked Questions

Product Information

Pricing & Payment

Shipping & Delivery

Warranty & Support

Customization & OEM

Training & Certification

Still Have Questions?